Frequently Asked Questions
A. Generally within 2-7 business days. Faster if you select express delivery at the checkout. Slower if you are in a remote area.
A. On the 1st or 2nd business day after payment has cleared.
A. If your payment has cleared prior to 9:00am and you have selected express delivery, it may be possible to dispatch your order on the same day. Please kindly notify us of the date required during the checkout process, so we can make arragements to meet your requirements. We will notify you if the timeframe is too tight.
A. A shipping notification email is automatically sent to you once your order has been dispatched. If you have not received this email after 5 days since making your payment, please contact our sales team.
A. Use the carrier's online tracking service. Have your tracking number ready from our shipping notification email, and check the links here.
A. At the point of checkout you can select road service or express. All express orders will be sent via Australia Post Express eParcel or Australian Air Express. Road services we utilise are Australia Post, Sendle, Fastway Couriers, Couriers Please and Toll Ipec. We will determine the most suitable carrier to deliver your goods based on the quickest, most cost-effective method of transport between our warehouse and your address.
A. No, our warehouse in not currently suitable for the pickup of orders. If you are a wholesale customer on the Gold Coast, please contact us to discuss pick up options.
A. Our shipping calculator determines the cost based on your post code and the total size and weight of your order.
A. Not at this stage. We are currently investigating international shipping options.
A. Browse our online catalogue anywhere, anytime. We do not offer a catalogue in hard copy.
A. Please click on more information of any product and scroll down for a full description including specifics.
A. Many of our products are available in numerous different colours. If you don't see your desired colour listed, please contact our sales team.
A. Yes, most items are listed individually as well as a pack quantity. It is a little more expensive to purchase single items, thus the benefits of bulk-buying.
A. Subject to availability, we may be able to provide a small fabric swatch for textile products, such as chair sashes, table runners, overlays, etc. All other products are available to purchase individually so you can try one before purchasing a larger quantity.
A. Our factories can custom-make table covers, skirting, runners, overlays, chair covers and sashes to many different dimensions and colour requests. Minimum order quantities apply.
Ordering & Payment
A. All prices advertised are in Australian Dollars including GST.
A. We accept mastercard and visa via our secure online payment gateway at the checkout. We do not accept Amex, Diners, or Bartercard.
A. A tax invoice will be supplied for your order. Please ensure your business name is entered in your customer details if it is to be displayed on your invoice.
A. We offer wholesale prices for approved Australian businesses. Click here to apply. All orders must be prepaid prior to dispatch. We do not offer postpaid accounts.
A. You may exchange colours of products that do not suit your requirements, subject to availability. Please see instructions here.
A. We take good care in packaging fragile products to minimise the risk of damage in transit. Unfortunately breakges occur from time-to-time.
A. We take great care in displaying our products with accurate descriptions and pictures, so you know exactly what you are buying. If it turns out that your order is not as expected, you may return the goods within 7 days of receipt. Please check our returns policy.
A. Our warehouse is based on the Gold Coast, Qld.
A. Not yet. We are currently investigating the possibility of a walk-in premises on the Gold Coast, Qld. Watch this space.
A: Our business was established online in 2008.