Q. When can I expect my order to arrive?
A. Generally within 2-7 business days. Faster if you select express delivery at the checkout. Slower if you are in a remote area.
Q. When will you send my order?
A. On the 1st or 2nd business day after payment has cleared.
Q. Can you send my order straight away?
A. If your payment has cleared prior to 9:00am and you have selected express delivery, it may be possible to dispatch your order on the same day. Please kindly notify us of the date required during the checkout process, so we can make arragements to meet your requirements. We will notify you if the timeframe is too tight.
Q. Has my order been sent?
A. A shipping notification email is automatically sent to you once your order has been dispatched. If you have not received this email after 5 days since making your payment, please contact our sales team.
Q. How do I track my order?
A. Use the carrier's online tracking service. Have your tracking number ready from our shipping notification email, and check the links here.
Q. Which carrier will deliver my item?
A. At the point of checkout you can select road service or express. All express orders will be sent via Australia Post Express eParcel or Australian Air Express. Road services we utilise are Australia Post, Sendle, Fastway Couriers, Couriers Please and Toll Ipec. We will determine the most suitable carrier to deliver your goods based on the quickest, most cost-effective method of transport between our warehouse and your address.
Q. Do you allow pickup of orders?
A. No, our warehouse in not currently suitable for the pickup of orders. If you are a wholesale customer on the Gold Coast, please contact us to discuss pick up options.
Q. How is the shipping cost calculated?
A. Our shipping calculator determines the cost based on your post code and the total size and weight of your order.
Q. Do you post internationally?
A. Not at this stage. We are currently investigating international shipping options.
Q. Do you have insurance for glass items?
A. The short answer is YES. Please see instructions here if you have received an item that has been damaged in transit.
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Q. Can you send me a catalogue?
A. Browse our online catalogue anywhere, anytime. We do not offer a catalogue in hard copy.
Q. What is the size of a particular product?
A. Please click on more information of any product and scroll down for a full description including specifics.
Q. Do you have the same product in a different colour?
A. Many of our products are available in numerous different colours. If you don't see your desired colour listed, please contact our sales team.
Q. Can I buy a singular product, rather than a pack of 6, 10, 12, 50, etc?
A. Yes, most items are listed individually as well as a pack quantity. It is a little more expensive to purchase single items, thus the benefits of bulk-buying.
Q. Can I have a sample?
A. Subject to availability, we may be able to provide a small fabric swatch for textile products, such as chair sashes, table runners, overlays, etc. All other products are available to purchase individually so you can try one before purchasing a larger quantity.
Q. Can you make table and chair linen to suit my requirements?
A. Our factories can custom-make table covers, skirting, runners, overlays, chair covers and sashes to many different dimensions and colour requests. Minimum order quantities apply.
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Ordering & Payment
Q. Do your prices include GST?
A. All prices advertised are in Australian Dollars including GST.
Q. Do you take credit card?
A. We accept mastercard and visa via our secure online payment gateway at the checkout. We do not accept Amex, Diners, or Bartercard.
Q. Can you invoice my business?
A. A tax invoice will be supplied for your order. Please ensure your business name is entered in your customer details if it is to be displayed on your invoice.
Q. Do you offer trade accounts for business?
A. We offer wholesale prices for approved Australian businesses. Click here to apply. All orders must be prepaid prior to dispatch. We do not offer postpaid accounts.
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Q. The colour is not what I expected. Can I swap it?
A. You may exchange colours of products that do not suit your requirements, subject to availability. Please see instructions here.
Q. What do I do if my fragile goods were damaged during transit?
A. We take good care in packaging fragile products to minimise the risk of damage in transit. Unfortunately breakges occur from time-to-time.
Q. Can I send my order back for a refund?
A. We take great care in displaying our products with accurate descriptions and pictures, so you know exactly what you are buying. If it turns out that your order is not as expected, you may return the goods within 7 days of receipt. Please check our returns policy.
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Q. Where are you based?
A. Our warehouse is based on the Gold Coast, Qld.
Q. Do you have a physical shop?
A. Not yet. We are currently investigating the possibility of a walk-in premises on the Gold Coast, Qld. Watch this space.
Q. How long has Majestic DIY been around?
A: Our business was established online in 2008.
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